Browse our products, add items to your cart, and proceed to checkout. After placing your order, our support team will contact you to confirm payment details.

Orders can be modified or cancelled within 24 hours of placement, provided they have not yet been shipped. Please contact us immediately at [email protected].

Yes. Our products are intended for licensed medical and aesthetic professionals only. By placing an order, you confirm that you are a qualified healthcare practitioner.

No minimum order is required. However, orders over $1,500 USD qualify for free shipping.

We accept the following payment methods:

• Wise5% off product subtotalSupports credit/debit cards and Apple Pay.
• Bank transfer5% off product subtotalACH, Fedwire, SWIFT, or CHATS.
• Western UnionStandard payment method
• USDTStandard payment method

All orders are priced in USD. For Wise payments, please select USD.

For bank transfers, we accept USD, GBP, EUR, AUD, HKD, and other major currencies. The transferred amount must meet or exceed the USD invoice total based on the exchange rate at the time of transfer.

Please do not add any notes or comments to your transfer. This is important to protect both parties’ accounts. After payment, please send us a screenshot for confirmation.

Orders are processed within 1-2 business days after payment is confirmed.

We ship worldwide to most countries.

Yes. FillersFairy operates multiple warehouses to ensure product quality and authenticity:

If your order contains products from multiple warehouses, they may arrive in separate shipments.

For US customers shipping via FedEx, certain specific products require the buyer’s FedEx account number for customs clearance purposes.

Providing your FedEx account number is solely for customs documentation. Your FedEx account will not be charged any shipping fees; all shipping costs are covered by us.

If you do not have a FedEx account, you can open one on FedEx.com.

We offer an alternative UPS All-Inclusive shipping service, available for US customers only, that covers customs clearance and import duties. A shipping surcharge applies. Please contact us for details.

Unless you select our UPS All-Inclusive service, the buyer is responsible for all import duties, taxes, and customs clearance fees. FillersFairy is not liable for delays or seizures by customs authorities.

For UPS All-Inclusive shipments, the tracking number is only generated after the package clears US customs. For Japan Post (EMS) shipments, tracking updates may be less frequent. We will notify you as soon as tracking information becomes available.

Botulinum Toxin and other cold-chain products are shipped in insulated foam boxes with ice packs to help maintain low temperatures during transit.

We cannot guarantee the exact temperature at the time of delivery. During warm weather or extended transit, ice packs may melt and products may arrive without cold packs remaining frozen.

Storage and temperature-excursion instructions differ by product. Follow the storage conditions stated on the original product label or package insert, and contact us before ordering if you require continuous temperature monitoring or have questions about a delivered item.

If strict end-to-end cold-chain control is required, please contact our support team before placing an order so the available shipping options can be reviewed.

Yes. All products are sourced directly from licensed manufacturers and authorized distributors. We welcome verification through any channel you prefer.

Yes, all products have valid expiry dates. If you have specific concerns about a product’s shelf life, please contact us before ordering.

Due to the nature of medical aesthetic products (cold-chain, sterile, and professional-use only), all sales are final. We do not accept returns or exchanges once the order has been shipped.

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photographic evidence. We will review the case and arrange a replacement or credit at our discretion.

FillersFairy is not responsible for packages seized, delayed, or destroyed by customs authorities. We recommend selecting our UPS All-Inclusive service, available to US customers, for high-value orders to minimize customs risk.