1. Eligibility and professional use

Products sold by FillersFairy are intended for appropriately licensed medical or aesthetic professionals where professional qualifications are required. You are responsible for confirming that you are legally permitted to purchase, import, possess, and use each product in the destination country.

Product information on this website is provided for commercial and informational purposes. It is not medical advice, training, or a substitute for product-specific manufacturer instructions. Products must be stored, handled, and used by qualified professionals in accordance with their labelling and all applicable laws.

2. Product information and availability

We take reasonable care to keep product names, descriptions, images, prices, packaging information, and availability accurate. Packaging, labelling, batch details, and remaining shelf life may vary. If a particular version, batch, or expiry period is important to your purchase, contact us before ordering.

We may correct an obvious error, limit quantities, or decline an order if a product is unavailable, incorrectly priced, restricted for the destination, or associated with suspected fraud or unlawful activity. If we cannot accept an order after receiving payment, we will contact you and arrange an appropriate refund.

3. Prices, fees, and payment

Prices are stated in US dollars unless clearly indicated otherwise. The amount payable is the order total shown at checkout or confirmed on your invoice, including any applicable shipping charge, warehouse surcharge, or agreed service fee. Import duties and destination taxes are addressed separately below.

Available payment methods and any payment-method discount will be shown at checkout or confirmed by our support team. Payment must be made in full using the approved instructions supplied for the order. We are not responsible for fees charged independently by your bank, card provider, payment service, or currency-conversion provider.

4. Order submission, acceptance, and cancellation

Submitting an order is a request to purchase. An automated order acknowledgement does not by itself guarantee stock or constitute final acceptance. The order is accepted when payment is confirmed and we approve it for processing.

You may request a change or cancellation within 24 hours of placing the order, provided it has not been shipped. Contact us immediately because a request cannot be guaranteed once fulfilment has started. An order cannot be cancelled after shipment.

5. Shipping and delivery

Orders may be fulfilled from warehouses in Korea, Hong Kong, or Japan. Products from different warehouses may be packed and shipped separately, may use different carriers, and may arrive on different dates.

Processing and delivery times are estimates, not guaranteed delivery dates. A carrier delay, a gap or delay in tracking updates, a route change, transfer between logistics partners, weather, public holidays, a remote-area delay, or delivery taking longer than the estimate does not qualify for an order cancellation, refund, replacement, or free reshipment after dispatch.

You are responsible for providing a complete and accurate recipient name, delivery address, telephone number, email address, and any information required for delivery. Failed delivery, refusal of delivery, an unclaimed parcel, an unavailable recipient, or loss or return caused by incomplete or incorrect customer information does not qualify for a refund, replacement, or free reshipment. A parcel that the carrier confirms as genuinely lost before delivery may be reviewed separately under the carrier's claim procedure.

6. Customs, import permissions, duties, and taxes

The customer is the importer of record unless FillersFairy expressly confirms otherwise in writing. Before ordering, you must confirm that every product may be lawfully imported into the destination and obtain any prescription, licence, permit, registration, tax number, identification, broker, or supporting document required by the carrier or customs authority.

You are responsible for import duties, taxes, brokerage, customs-clearance charges, examination charges, storage charges, return charges, and any other destination-country fee unless an all-inclusive service is expressly confirmed in writing for your order. FillersFairy cannot control the decisions or processing time of customs authorities, border agencies, carriers, or local regulators.

Customs return-to-sender: If customs returns the parcel and it is physically received back by FillersFairy, the order may be refunded after deducting both the original outbound shipping cost and the return shipping cost. No refund is issued while a parcel remains held by customs or is still in return transit.

United States orders: US customers are advised to select the UPS customs-clearance-guaranteed shipping channel when it is available at checkout or offered by our support team.

If you are uncertain about local import eligibility or documentation, contact the relevant authority or a qualified customs broker before purchasing.

7. Botulinum toxin and other temperature-sensitive products

Botulinum toxin and other temperature-sensitive products may be dispatched in insulated packaging with ice packs. Standard shipping is not a continuously monitored cold-chain service unless that service is expressly purchased and confirmed by FillersFairy in writing before dispatch. We do not guarantee that ice packs will remain frozen or that the parcel will feel cold at delivery.

By ordering these products with standard shipping, you accept these transit conditions. On receipt, promptly store and handle each product according to its label and the manufacturer's documentation. If an uninterrupted monitored temperature range is essential for your purchase, do not place the order until FillersFairy has confirmed an appropriate service in writing.

8. Inspection, damaged items, and incorrect items

Inspect your order as soon as it is delivered. A claim may be reviewed when the wrong item was supplied or when there is visible physical transit damage such as a broken vial, leakage, or a compromised product seal. Contact [email protected] within 48 hours of delivery and include the order number, an unedited unboxing video where available, and clear photographs of the parcel, shipping label, outer packaging, product packaging, and affected item.

Keep the original packaging and do not use or dispose of the affected item while the claim is being reviewed. Delivery delay, customs events, melted ice packs, the parcel not feeling cold, or arrival at room temperature are governed by Sections 5–7 and are not treated as visible physical damage. For an eligible and verified wrong-item or physical-damage claim, we may arrange a replacement, credit, or refund, subject to any remedy required by applicable law.

9. Returns and refunds

Because many products are sterile, temperature-sensitive, or intended for professional use, sales are final once an order has shipped, and we do not accept change-of-mind returns or exchanges. This does not affect claims for an incorrect or transit-damaged item, or any right or remedy that cannot lawfully be excluded.

The following circumstances do not qualify for a cancellation, return, refund, replacement, or free reshipment after dispatch:

• carrier delays, missed estimated delivery dates, tracking gaps, route changes, or handovers between logistics partners;
• customs inspection, delay, document requests, duties or taxes, hold, seizure, confiscation, or destruction; a parcel physically returned to and received by FillersFairy is handled under the customs return rule in Section 6;
• incorrect or incomplete recipient information, refusal, non-payment of destination charges, missed delivery, or failure to collect or clear the parcel; and
• for botulinum toxin or another temperature-sensitive product, melted ice packs, no ice remaining, packaging that does not feel cold, arrival at room temperature, or another transit-temperature change where a continuously monitored cold-chain service was not expressly confirmed in writing.

For an eligible customs return received by FillersFairy, the refundable balance is calculated after deducting the original outbound shipping cost and the return shipping cost.

No return may be sent without prior written authorisation and return instructions from FillersFairy. Unauthorised returns may be refused.

10. Product use and outcomes

FillersFairy supplies products but does not provide clinical treatment, patient-specific advice, or administration instructions. We do not guarantee that a product is suitable for a particular patient, procedure, or intended outcome. The treating professional remains responsible for product selection, patient assessment, consent, technique, storage, traceability, and aftercare.

11. Privacy and communications

We process personal information needed to manage your order, payment, delivery, account, and customer support in accordance with our Privacy Policy. Transactional messages about an order may be sent using the contact details supplied at checkout.

12. Applicable law and changes to these Terms

Nothing in these Terms excludes or limits a right, remedy, obligation, or liability that cannot be excluded or limited under applicable law. If any provision is found unenforceable, the remaining provisions continue to apply.

We may update these Terms from time to time. The version in force when you place an order applies to that order; later changes do not apply retroactively unless required by law or agreed with you.